ArcaMax

Charles Marcus books two rooms at a Hampton Inn through Priceline, but the site cancels his reservation without his permission. When he rebooks the same rooms, the price jumps by $360. Can he get his money back?

Q: I booked two rooms at the Hampton Inn in Islandia, New York, through Priceline.com for a stay over the holidays. The total cost ...Read more

After Holland America discovers a pricing error on a last-minute cruise, it cancels Cindy Woodring's ticket and asks for double her original fare if she wants to keep her plans. She wants the cruise line to honor its original deal. Who's right?

Q: My husband and I are loyal Holland America customers. Since we live in South Florida, we often ...Read more

Mila Schoun and his wife paid for a comfortable ride in premium economy, but SWISS bumped them to the back of the plane on their return flight. The airline then claimed that it had already paid them with a mysterious cash card at the airport. But did it?

Q: My wife and I recently purchased tickets from Miami to Prague through Lufthansa. We ...Read more